SHIPPING POLICY

The Basics

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order has shipped, along with tracking information.

Domestic Shipping (U.S.)

At Pen & Papel, we ship all orders using USPS Priority Mail. It’s fast, reliable, and includes tracking and insurance. Priority Mail also gives us fair, consistent pricing no matter where you live in the U.S., which helps us keep things simple for you. To make checkout seamless, we use flat-rate shipping based on how many planners are in your order:

1 planner → $11.20 (Large padded Priority Mail envelope)
2 planners → $19.20 (Medium Priority Mail side-loading box)
3–4 planners → $28.35 (Large Priority Mail box)

These rates reflect exact USPS commercial pricing with no mark-ups.

Bulk Orders (5+ planners)

Larger orders often require custom packaging and special USPS pricing. If you’re purchasing 5 or more planners, please reach out to us at hello@penandpapel.com so we can provide the best possible shipping rate for your order.

International Shipping: We ship worldwide!

Standard International: 7–21 business days
Express International: 3–7 business days
Delivery times vary by destination and may be affected by customs. Please note that international customers are responsible for any customs duties or import taxes charged by their country.
International Shipping costs are calculated at checkout. Rates depend on weight, destination, and service selected.

Lost or Damaged Packages
Once your order leaves our hands, it’s in the care of the carrier. If your package is lost or damaged, please reach out to us at support@penandpapel.com and we’ll do our best to help resolve it.

Questions? We’re here to help! Reach out anytime at support@penandpapel.com.

Stay Golden,
The Pen & Papel Team